Remove the line. Don’t move it.
Phoenix Kiosk is a universal, airport-owned check-in and bag-drop kiosk — one shared fleet that serves every airline in the terminal, built bag-drop-first to collapse the line instead of relocating it.
The bag drop is the nut nobody has cracked.
Twenty years of self-service relocated the queue without removing it. The unsolved step is acceptance — getting the bag from the passenger into the system — and that is exactly where Phoenix Kiosk starts.
Today’s kiosks just move the line
Check-in self-service shifted the queue to the bag-drop desk. The bottleneck — accepting the bag — never went away, so the lobby still backs up.
One silo per airline
Each carrier funds, brands, and maintains its own hardware. Counters sit idle for the airlines that aren’t flying, while the busy ones overflow.
Expensive and closed
Legacy common-use is costly, proprietary, and slow to change — and CUSS 1.x reached end-of-life in January 2026, forcing a migration anyway.
One kiosk, every airline — and the whole bag journey.
Scan, identify, weigh, pay, tag, and accept — the full check-in and bag-drop loop in a single airport-owned device, open to every carrier on day one.
Universal common-use
One kiosk serves every airline in the terminal. Open CUSS 2.0, multi-DCS and multi-PSS — no per-carrier hardware, no idle counters.
Bag-drop first
Designed around the step that still jams the lobby. A two-step flow tags the bag upstream, then a thin, fast acceptance point keeps the queue short.
Scan & verify ID
Tap-to-verify passport and ID right at the kiosk — compliant identity checks without sending the passenger to a separate agent podium.
Weigh & pay
Weigh the bag at the kiosk and settle extra or overweight charges on the spot — before the bag ever moves down the belt.
Trackable bag tags
Prints conformant tags to IATA Resolution 740/753, readable and traceable at every downstream sortation point.
Built for everyone
ADA-compliant reach, screen, and audio — plus a no-app, no-boarding-pass path so nobody is locked out of self-service.
From curb to gate in four steps.
The same flow for every airline at the airport — fast for the passenger, parallel for the terminal.
Find your trip
Scan a boarding pass, or look up by name and confirmation number. The airline app is optional, never required.
Verify it’s you
Tap-to-verify your ID or passport where the route requires it — in seconds, at the kiosk.
Tag your bag
Weigh the bag, pay any difference, and print a trackable tag. Self-apply it and you’re ready.
Drop & go
Hand the bag off at a thin acceptance point built for parallelism — so the line keeps moving.
Airport-owned. Airline-leased. Open by default.
Common-use is a twenty-year-old idea — Phoenix Kiosk wins on execution: open standards, lower cost, a better passenger experience, and the bag drop solved.
Airport owns the fleet
One interoperable, airport-owned fleet replaces a patchwork of single-airline hardware — better utilization, one maintenance contract.
Airlines lease capacity
Carriers lease the kiosks they need, when they need them, and plug in their DCS. Capacity flexes with the day’s schedule.
Open standards, natively
Built greenfield on CUSS 2.0 after CUSS 1.x retired in January 2026 — no legacy migration, no proprietary lock-in.
Remove the line.
Tell us about your airport or airline and we’ll set up a walkthrough of the universal check-in and bag-drop kiosk built to collapse the lobby line.